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CLIENT

Large telecom provider in Europe

CHALLENGE

The client is the biggest telecom provider in Europe and wants to utilize some software to improve Sales. The new software solution shall be connected and seamlessly integrated with the current system. The client needs the software recommendations along with an estimate of time and cost for the implementation.

SOLUTION 

Business analysis has been conducted on the client’s Sales and Marketing processes and mapped them to the Salesforce functionalities. Starting from gathering requirements, and creating documents about the current state, future, state, gap analysis, and connection with surrounding IT systems, by providing the project documentation and proposing a solution, the number of licenses, and the time frame for the project to be done.

CONCLUSION 

The client received the project documentation based on which he will decide whether to purchase additional software to improve sales or not. If he decides to buy, then he knows how much it will cost him, and what the implementation time is.
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